Refund policy

Last updated: 20 October 2026

The 7-day guarantee

Every payment for a paid ICC Zillas plan (Essential, Pro or Elite), whether it is a new plan, an upgrade or a renewal, is refunded in full if you ask within 7 days of the payment. We do not ask why. The free trial costs nothing, so it needs no refund.

After 7 days

Payments are not refundable after 7 days. Plans do not renew by themselves: each payment covers a fixed period (for example one month or one year) and nothing is charged again unless you choose to pay again. You keep your plan until the end of the period you paid for.

What a refund changes

When a payment is refunded, the plan it paid for ends at once and your account goes back to the access it had without that plan. Your trades, notes, playbooks and journal stay in your account.

How to ask for a refund

Email [email protected] and include:

• the email address of your ICC Zillas account, and
• the payment reference: the receipt or order number, or for crypto the transaction ID (hash).

How long it takes

• We answer within 2 working days.
• Once the refund is approved, the money goes back to the payment method you used within 5-10 working days. Your bank or card issuer may take a few more days to show it.
• Crypto payments are refunded in the same coin on the same network, to the address you give us, minus the network fee of the transfer.

Fair use

The guarantee is there so you can try ICC Zillas without risk. If the same person or account buys and refunds again and again, or a payment is linked to fraud or a chargeback, we may decline the guarantee for that account. If something is wrong with a payment, please write to us first: we usually sort it out faster than a bank dispute.

Your legal rights

This policy does not limit any rights you have under the consumer protection laws of your country.

Contact

[email protected] · see also our terms of use.